Privacy Policy

1. Who we are

In this policy, “we”, “us” and “our” mean Tezlom Ltd, a company registered in England and Wales under company number 06692576, with its registered office at 20 Hoghton Street, Southport, Merseyside, PR9 0NX. We trade as Tezlom and were formerly known as 247 Professional Health.

We are a temporary employment agency and employment business supplying care assistants, support workers, registered nurses and other staff to health and social care providers across the UK.

We are the data controller for the personal information described in this policy. We are registered with the UK Information Commissioner’s Office under registration number ZA327482.

If you have any question about this policy or about how we handle your information, contact us at work@tezlom.com, marked for the attention of the Data Protection Contact, or write to us at the registered office address above.

2. Who this policy covers

• Candidates and workers — anyone who applies to us, registers with us, or works through us
• Clients — contacts at the care providers we supply staff to
• Referees — people asked to provide a reference for one of our candidates
• Website visitors — anyone using tezlom.com
• Companionship service clients and their families

3. What we collect

If you are a candidate or worker

• Name, address, date of birth, phone number and email address
• Your CV, employment history and the details of your qualifications and training
• Right to work documents and identity documents
• References from previous employers
• Professional registration details, such as an NMC PIN for nurses
• Details of any DBS check, including certificate numbers and disclosure information
• Information relevant to your fitness to work in a care setting, including occupational health and immunisation records where a client or regulator requires them
• Bank details and National Insurance number, so that you can be paid
• Records of the shifts you have worked and feedback about your work
• Where you tell us, information about adjustments you need in order to work

If you are a client contact

• Your name, job title, work contact details and records of our dealings with your organisation

If you use our website

• Whatever you type into a form on the site, and basic technical information such as your IP address, which our host records for security purposes. See our Cookie Policy.

4. Special category and criminal offence data

Some of the information we hold about candidates is more sensitive: health and immunisation information, and information about criminal convictions from DBS checks. We handle it because we have to. Care providers and their regulators require it before anyone can work in a care setting.

We process this information under Article 9(2)(b) of the UK GDPR, where processing is necessary for our obligations in the field of employment and social protection law, and Article 9(2)(h) where it relates to the assessment of your working capacity. DBS and criminal offence information is processed under Article 10 and Schedule 1 of the Data Protection Act 2018, for the purposes of safeguarding and preventing unlawful acts. We keep it separately, restrict who can see it, and hold it for no longer than we need to.

5. Why we use your information, and our lawful basis

Where we rely on legitimate interests, we have considered whether those interests are outweighed by your rights, and we have concluded they are not. You can ask us to explain that assessment, and you can object — see section 9.

6. Who we share it with

We do not sell your information to anyone, ever. We share it only where we need to:

• Client care providers we put you forward to, so they can confirm you are suitable and compliant for their service
• Neutral vendor and managed service providers, including Neuven and Matrix SCM, where a client books staff through one
• DBS umbrella bodies who process disclosure applications on our behalf
• Training providers who deliver your mandatory and CPD training
• Payroll, accounting and IT suppliers who work for us under contract
• Payment providers, where you pay us for a DBS check or a training deposit. Card details are handled by the payment provider and never reach us.
• Our website host, which stores form submissions made through this site
• Regulators, HMRC, the police and other authorities where we are legally required to, or where there is a safeguarding concern
• Professional advisers, and a buyer or their advisers if the business is ever sold

Everyone we share information with is required to protect it and to use it only for the purpose we gave it to them.

7. Where your information is held

We store information in the UK and the European Economic Area wherever we can. Some of our suppliers operate outside the UK. Where information is transferred outside the UK, we rely on UK adequacy regulations, or on the International Data Transfer Agreement or the UK Addendum to the European Commission’s standard contractual clauses. You can ask us for details of the safeguards in place for any particular transfer.

8. How long we keep it

• Applicants we do not register: up to 12 months, then deleted
• Registered candidates and workers: for the duration of your registration and 6 years after your last assignment, to cover the limitation period for claims and our tax and audit obligations
• Payroll and tax records: 6 years from the end of the relevant tax year, as HMRC requires
• DBS disclosure information: we keep only a record of the certificate number, date and outcome. We do not retain the certificate itself beyond the period needed to make a recruitment decision.
• Safeguarding and incident records: as long as necessary, which may be longer than the periods above
• Client contact records: for the duration of the relationship and 6 years after
• Website form submissions: 12 months, unless the enquiry becomes an application or a client relationship

If you ask us to delete your information sooner, we will do so unless we are required to keep it. We will tell you which it is.

9. Your rights

Under UK data protection law you have the right to:

• be told how your information is used, which is what this policy is for
• ask for a copy of the information we hold about you
• have inaccurate information corrected
• ask us to delete information, where we do not need to keep it
• ask us to restrict how we use it while a query is resolved
• receive information you gave us in a portable electronic format
• object to processing we carry out on the basis of legitimate interests
• object at any time to receiving marketing from us
• not be subject to a decision made purely by automated means with a significant effect on you. We do not make decisions about candidates this way — a person always reviews your application.

To exercise any of these, email work@tezlom.com or write to us at the registered office. We will respond within one month. There is no charge.

10. Complaints

If you are unhappy with how we have handled your information, please tell us first and we will try to put it right. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk/make-a-complaint, by phone on 0303 123 1113, or by post to Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.

11. Keeping your information safe

We use access controls, encryption in transit, and supplier contracts to protect your information, and we limit access to the people who need it to do their job. No system is perfectly secure, but if there is ever a breach that puts you at risk, we will tell you and the ICO as the law requires.

12. Children

Our services are for adults. We do not knowingly collect information about anyone under 18 through this website.

13. Changes to this policy

We update this policy when our practices change. This version is dated 24 August 2026. Where a change materially affects you, we will let you know rather than relying on you to spot it.